The John Stewart Company

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Desk Clerk

Desk Clerk

Job ID 
2017-1337
Location Name 
Opportunity Center Associates LP
# of Openings 
1
Additional Location  
..
Job Locations 
US-CA-Palo Alto
Additional Location  
..
Category 
Desk Clerk
Type 
Regular Part-Time
Minimum Salary 
Maximum Salary 

More information about this job

Overview

COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services costeffectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

 

 

SUMMARY OF THE POSITION:

Under the direction of the Property Manager, the Desk Clerk monitors traffic in and out of the building, communicates with tenants, visitors and staff. Writes end of shift reports and incident reports, writes work orders, enforces project policies in a manner consistent with fair housing regulations, and keeps the reception area neat.

Responsibilities

  • Answer telephones, direct calls, take messages and make emergency calls when situations arrive.
  • Assist with office responsibilities such as completing work orders, comment cards, visitor violation forms and other duties assigned by management.
  • Inform visitors of visitor policy, check visitor ID and sign visitors in and out of the building.
  • Complete incident reports to record unusual building activity.
  • Distribute resident mail on daily basis.
  • Fill in as requested when other desk clerks are absent.
  • Testing of annual tuberculosis may be required as well as following Exposure Control Protocol for blood borne pathogens.

Important Skills

  • Problem Sensitivity/Deductive Reasoning - Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense.  Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • De-escalation - Ability to remain calm and reduce the severity of situations so that they are handled in a diplomatic and professional manner. 

Qualifications

  • High school graduate or GED certificate.
  • Experience working with people of various cultural backgrounds, especially those with special needs is a plus.
  • Knowledge of federal, state and local laws and Fair Housing guidelines.
  • Ability to read, understand and communicate fluently in English.
  • Good sense of awareness, urgency and follow procedures to solve problems.

Scheduled Hours

  • Saturday and Sunday Day Shift (8:00 am - 4:30 pm)

Equal Opportunity Employer

The John Stewart Company (“JSCo”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.