COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to  enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

 

SUMMARY OF THE POSITION:

Under the direct supervision of the Director and Vice President, assists in ensuring that JSCo provides high-quality property management services.  Acts a liaison to clients by implementing directives and achieving property goals determined by the owner. Directly supervises the operations of certain properties and oversees the operations of others under the day-to-day management of designated Regional Managers. In conjunction with the Director, takes a leadership role in the formulation of operating procedures and oversees adherence to them.

DUTIES & RESPONSIBILITIES:

Demonstrates a comprehensive knowledge of Affordable Housing regulations and acts as a resource to the owner, Director and Regional Managers.

• Stays abreast of legislation, regulations and issues that may impact property management operations; interfaces with government regulatory agencies as management agent and ensures regulatory compliance; maintains effective working relationships with representatives of city, state and federal agencies, industry peers and others involved with government. Disseminates relevant information, as appropriate, to supervisor and property management staff.
• Assists in developing and maintaining compliance and systems standards document management system and any future system identified to assist with company performance.
• Assists in monitoring compliance with JSCo reporting, owner requirements and regulatory compliance.
• Assists in the update, revision and/or development of forms, reports and manuals relating to property management issues and operations. Ensures implementation and monitors progress as appropriate.
• Oversees and/or collaborates in the completion of regular file audit inspections of selected portfolio properties to ensure they are maintained to JSCo standards.
• Attends industry meetings and other regulatory agency meetings as required and appropriate.
• Works with the Director and appropriate departments to assure effective operations planning for new developments/ lease ups, including budgets, marketing documents and online systems for managing the transition from development to property management and oversight and documentation of ongoing compliance requirements.

 

Works with other operating departments to develop effective and efficient policies and in collaboration with the Director, works on team building related activities across the property management and client’s team to:

 

• Help promote collaboration between JSCo property staff and client’s staff with an emphasis on team management relations between site staff and resident services staff.
• Works in conjunction with the Director and Regional Managers to improve operating efficiency and to ensure properties meet budget targets.
• Represents JSCo with its critical partners – lenders, investors, cities and other jurisdictions and facilitates communication and problem solving with the highest professional standard.
• Consults with the Owner and Director on issues related to acquisition, project design and property- management related issues that can be identified in pre-development and construction, as needed.
• In conjunction with the Director takes a leadership role in the resolution of communication issues with staff and residents.
• Oversees the preparation of annual operating and capital budgets for the assigned portfolio and assists new staff in their preparation; monitors budget performance.
• Conducts semi-annual physical site inspections of entire assigned portfolio to ensure properties are maintained to client and JSCo standards.
• In collaboration with The Director, and Regional Managers, reviews/audits property administrative, accounting, and maintenance activities to ensure compliance with established policies and procedures; approves all exceptions. Takes Leadership role in the resolution of resident relation issues.
• Assists the Director to ensure timely, accurate and complete reporting to all agencies, lenders, partners and investors. Assists in the development of monitoring, reporting and record-keeping systems to ensure compliance.
• Assists the Director in a leadership role with different individuals and departments that include Client, Resident Services, Accounting Compliance, CMS and Human Resources.
• Works with other operating departments to develop effective and efficient policies and procedures to ensure the overall effectiveness of the property management operation.
• In collaboration with the Director, works on team-building related activities across the property management and resident services department to assist in the review of NOI on all properties to assure effective expense control and operating costs.

SUPERVISORY RESPONSIBILITIES:

Directly supervises Property Managers and Regional Managers as assigned by the Director. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Five years of experience with demonstrated knowledge in the implementation and maintenance of compliance programs, including but not limited to Department of Housing and Urban Development (HUD), Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, California Housing Rehabilitation Program (CHRP), California Housing Finance Agency (CHFA). Assisted Housing Program (AHP) properties and Project-Based Voucher program through a Public Housing Authority (PBV).
• Knowledge of applicable local and federal housing laws including Fair Housing and Landlord and Tenant laws required.
• Basic mathematical skills with proficiency in reading, writing and speaking English.
• Able to work in a fast-paced environment with ability to prioritize assignments to meet deadlines.
• Knowledge of Microsoft Word, Excel and Outlook are essential. Boston Post software knowledge is a plus.

 Benefits for Employees who work 30+ hours/week -

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 72 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $50 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

 

Benefits for Employees who work less than 30 hours/week - 

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $50 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Up to 72 hours of sick time per year.

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws.

The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California.  The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information.  Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here.  Please review this Notice at your convenience.